Homeowner FAQs


When and how do your owners get paid? What about taxes?

+ Our homeowners are paid monthly via ACH direct deposit into the account of their choosing or a mailed check directly to the address provided. Detailed statements showing fiscal activity are provided at least once a month or upon request. You will not see any statement markups–simply because we do not charge them. Our pricing is cut and dry and inclusive you only pay the agreed upon commission. We also collect and remit all local and state lodging taxes on behalf of our homeowners


What preparations are made to prepare my property for peak season?

+ All of our luxury properties are given a thorough deep cleaning either at the end of each peak season or at the beginning of the start of the season depending on the rental schedule. This is a cost of doing business and maintaining a high level of operation and quality assurance. We also do regular inventory inspections and evaluations, which allows our team to make any suggestions for your property. The cost of the deep clean is provided at direct cost from our cleaning crew, no mark-ups. This ensures that your property stays in perfect working order and stays looking brand new and clean. 


Is IOP Escapes able to help me prepare my home for storms or hurricanes?

+ You bet!! Your home's safety is one of our top priorities and concerns, not just during hurricane season. There are many local vendors and contractors that our company has worked with in the past. We can assist with your preparations. In the event of impending weather, we are happy to help secure outdoor furniture as needed. We always suggest doing any desired preparations sooner rather than later to ensure your property is protected. We cannot guarantee these services as this is strictly related to supply and availability of local vendors.


Another company is currently managing my rental property–how easy would it be to transition to IOP Escapes?

+ Our team operates in a professional manner, we work with, and we are proud to establish and maintain great relationships with other rental management agencies in the area, and we work hard to ensure the transition is smooth, hassle-free, and professional for everyone involved. We handle every aspect of a changeover and are experts at all logistics required for a successful transition.


Are there any blackout dates or restrictions on when homeowners can use their properties?

+ Absolutely not! This is your hard work paying off, we encourage all our owners to come enjoy their home as much as possible. Our team is happy to block off any time you request for owner usage and with our advanced owners, portal homeowners are free to block off the time they want 24/7 at their own discretion. We even allow non paying friends and family to come without penalty. The only cost to you would be the cleaning fee, which we bill directly at cost… again no mark ups here. Please note that owner usage will factor into the year-end rental projections. 


How are the rental rates determined?

+ Our team heavily researches the local competing properties, and we analyze all past data from prior years to adjust rental rates accordingly. Our system allows us to adjust rental rates to be competitive while still securing top for your property. We believe your property is worth asking top dollar as IOP Escapes only manages the finest  properties. We drive the narrative with the consumers and convince them why your property is worth it. We don’t haggle on your property! 


Are there any required home maintenance vendor services?

+ No, however we strongly suggest purchasing an AC routine maintenance program from one of our local recommended professionals as it is Coastal South Carolina and AC issues will happen, so we strongly suggest that you take our recommendation seriously and get ahead of the game to avoid costly repairs and service calls. Normally, preventative maintenance programs cost from $185 - $280 per unit per year. 


How do you handle items that are broken or damaged by rental guests?

+ All reservations require guests to sign a rental agreement stating they acknowledge and understand that all damages caused by their actions will result in their card on file being charged in full to cover those damages. In the event the card is unable to be charged, our team will work directly with the homeowner in any legal action deemed necessary to recover said damages. 


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